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Bancroft gives you everything Zendesk charges $275/mo for — AI ticket routing, suggested replies, omnichannel inbox — for $29/mo flat. Self-host on your servers or use our cloud.
Free plan available. No credit card required.
What you get
Every feature below is included in every plan. No add-ons. No per-agent fees. No gotchas.
$29/mo for 5 agents. $69/mo for 20. Your helpdesk bill stays the same whether you hire two people or twelve.
Smart routing, suggested replies, and auto-categorization ship standard. Competitors charge $50/agent/mo extra.
Deploy on your servers so customer data never touches a third party. Pass HIPAA, SOC 2, and GDPR audits.
Read every line before you deploy. Fork it, extend it, contribute back. No bait-and-switch open core.
Connect OpenAI, Anthropic, or run Ollama locally for air-gapped AI. Swap providers anytime.
One Docker command gets you a production helpdesk. No enterprise onboarding calls.
How it works
One command. Postgres, Redis, Celery, and the full app — running on your servers.
Paste your OpenAI or Anthropic key — or point to a local Ollama instance for air-gapped AI.
Connect your email, embed the chat widget, and let AI handle routing and suggestions.
$ docker compose up -d
[+] Running 5/5
✔ Container postgres Started
✔ Container redis Started
✔ Container celery Started
✔ Container bancroft Started
✔ Container nginx Started
→ Bancroft is running at http://localhost:3000
Pricing comparison
Side-by-side pricing for a 5-agent team with AI features enabled.
| Feature | Bancroft | Zendesk | Freshdesk | Intercom |
|---|---|---|---|---|
| 5 agents, unlimited tickets | $29/mo | $275/mo | $245/mo | $145+/mo |
| AI features included | ||||
| Self-hosted option | ||||
| Open source | ||||
| Per-agent pricing |
Zendesk Suite Team costs $55/agent/month — $275/mo for a 5-person team. Bancroft Pro is $29/mo flat for the same 5 agents, with AI features included. Zendesk charges an extra $50/agent/mo for their Advanced AI add-on.
Yes. Smart ticket routing, suggested replies, and auto-categorization are included at no extra cost. You bring your own API keys (OpenAI, Anthropic, or local Ollama) — no middleman markup.
Absolutely. The self-hosted version is free forever with no licensing fees, unlimited agents, and unlimited tickets. You only pay for your own infrastructure and AI API usage.
Yes. No contracts, no commitments. Upgrade, downgrade, or cancel your cloud plan anytime. Self-hosted users can always run the latest version for free.
Bancroft is MIT-licensed open source. The code lives on GitHub. Even if we disappear tomorrow, you keep everything — your data, your deployment, the full source code. That's the point.
No credit card. No procurement process. Just start.
MIT licensed. Self-host free forever.