Shared inbox for small support teams
Every ticket has an owner, and every customer gets one reply.
Bancroft turns your support mailbox and in-app messages into one queue. Press A to claim a ticket, R to reply, E to resolve and jump to the next. The queue shows who has what, so two people don't answer the same email and nothing sits untouched since Tuesday.
Free for your whole team up to 100 tickets a month, no card. Paid plans start with a 14-day trial.
The queue, from the keyboard
Four clicks to close a ticket is three too many
Every action in a ticket has a single key. Your hands stay on the keyboard and the next ticket opens on its own.
- JK
- Move down and up the queue
- A
- Assign the ticket to yourself
- R
- Reply to the customer
- N
- Leave an internal note
- P
- Mark pending while you wait on them
- E
- Resolve and open the next ticket
- ⌘/CtrlK
- Search tickets and customers
- ?
- Show every shortcut
Where tickets come from
Email and in-app messages, in the same list
Your support address, connected
Bancroft reads new mail from the mailbox you already use and sends replies from it, threaded. Customers see one email conversation, not a ticket portal.
Type / for a saved reply
The refund answer you've typed 15 times this week lives in the composer. Type / and a few letters of its name, tweak the greeting, press ⌘ or Ctrl + Enter.
A help center, and a form in your app
Every workspace gets a public help center. Add the contact form to your app and those messages land as tickets next to email.
Reply drafts
A first draft from your own help articles
When a question matches something you've already written up, Bancroft drafts the reply from that article. It sits in the composer until a teammate edits it or presses Send. It never goes out on its own.
Also on every ticket: suggested priority and tags, internal notes with N, an email when a ticket is assigned to you, and live updates so you see a teammate's reply without refreshing.
Setup
Set up in about 10 minutes
- 01
Create a workspace
Free plan, no card, no sales call.
- 02
Connect your support mailbox
Use the address customers already write to. Replies go out from it too.
- 03
Invite your teammates
They get an email, sign in, and start claiming tickets with A.
Why we built it
Changing a status shouldn’t open a modal
We spent years in helpdesks that felt like filing taxes: settings three menus deep, a modal to change a status, a per-seat bill every time someone from engineering needed to read a thread. Bancroft is the one we wanted. One queue, one key per action, and a price that doesn't punish you for inviting the founder.
Read the story →Every plan includes unlimited teammates. Bring in engineering when a ticket needs them without doing seat math. The plan only changes as your ticket volume grows.
See pricing →Questions support leads ask us
What changes for our customers?
Nothing they would notice. They keep emailing the same address, and replies come back from it in the same email thread.
Do we have to learn the shortcuts?
No. Every action has a button. Press ? in the app when you want the list, and pick them up one at a time.
Do I need a credit card?
Not for Free. Starter and Pro ask for a card at checkout, then give you 14 days before the first charge. Cancel before day 14 and you pay nothing.
Do you charge per teammate?
No. Every plan, Free included, has unlimited teammates, so everyone who helps with support can have a login. Plans differ only by how many tickets arrive each month: 100 on Free, 1,000 on Starter, no limit on Pro.
I run more than one product. Do I pay for each workspace?
No. One plan covers every workspace you create, and new workspaces are free and ready in seconds. Their tickets share your plan’s monthly allowance, and Settings → Billing shows how many each workspace used.
What happens when we hit 100 or 1,000 tickets?
Nothing gets dropped. New emails keep arriving as tickets past the limit, and Settings → Billing shows how many you've used this month so you can upgrade when it makes sense.
Do test tickets count toward the limit?
No. Tickets you create in test-data mode while setting up don't count.
Can I switch plans later?
Yes. Upgrade, downgrade or cancel from Settings → Billing. If you cancel, your workspace drops back to the Free limits instead of disappearing.
Will Bancroft ever reply to a customer on its own?
No. Reply drafts sit in the composer until a teammate reads them, edits what needs editing and presses Send.
Can you help us move from our current helpdesk?
Connect your support mailbox and new emails land as tickets right away. If you want your old tickets brought over too, email us and we'll work out with you what's worth moving.
Connect your support mailbox and see what's waiting.
Keep the address customers already write to. New mail lands as tickets, and your replies go out from that same address.
Free for your whole team up to 100 tickets a month, no card. Paid plans start with a 14-day trial.